Answers To Questions…
I’ve seen your instruments and love them. How can I place a custom order with you?
Many of the instruments I make are already unique variations on particular designs, so they are often already one-offs but I will also take on custom orders.
For custom orders, it’s best to initially contact me via email with some details about what you have in mind so that I can give a price estimate. Please note that all instruments are individually handcrafted and as such, take time to create. In addition, my workload varies and can affect what is possible at a given time. To begin work on a custom order, I require a 50% deposit upfront.
What is your shipping policy?
Most items are sent via ParcelForce with tracked delivery and require a signature.
Domestic shipping - I ship within mainland UK.
European/International shipping - I do ship outside of the UK but please contact me for more details and information on this. Please bear in mind you may be responsible for paying import duties, local taxes and possibly additional carrier processing charges when you receive an instrument.
Packaging?
All instruments are packed very carefully for mailing as can be seen from feedback received. I endeavour to re-use packaging whenever possible in order to reduce HiGuitarsUK carbon footprint.
Where do you source your wood from?
All woods are purchased via professional suppliers who only deal with timbers from certified sources FSC (Forest Stewardship Council), etc.
How long does it take to create an instrument?
Varies from 3-6 months depending upon the nature of the instrument involved.
Are your instrument designs your own?
Yes, I prefer to use my university/professional design background to create unique designs whenever possible. Because of my training and experience, I design quite fluidly and therefore, design a lot more instruments than I ever actually make.
Do you sell your designs?
To discuss this, or consultancy work, please contact me.
I hear you have a shop. What are your opening times?
Yes, my ‘physical’ shop is located in Pateley Bridge, Harrogate, North Yorkshire, UK. If you wish to view my available instruments or to discuss something specific, please make an appointment directly with me on 01423 711811.
Do you do guitar repairs?
I have in the past but I’m not currently offering this service as I’m busy designing and making.
I love your photos, can I ask where they were taken?
Yes, of course! Some have been taken on location, in the beautiful surroundings of Grassfield Hall, here in Pateley Bridge. We can wholeheartedly recommend this luxury bed and breakfast whether you’d like to rent out the whole house for a special occasion or activity, or, for a very special wedding venue. Rest assured, you’ll be well looked after…
Are you VAT-rated?
Please note we are not a VAT-rated company.
If I want to visit your shop, what else is there in Pateley Bridge to see and do?
Well, you’re in for a treat - there are many things to see and do in and around Pateley Bridge, Nidderdale and then Harrogate. Here’s just a flavour, whether you enjoy walking, cycling, cosy tea shops, friendly pubs, places of historical interest, art galleries, lovely shops or, beautiful views. Here are our recommendations: Ripley Castle, Fountains Abbey, Nidderdale Museum, (old workhouse in Pateley Bridge), Oldest Sweet Shop, Stump Cross Caverns, Toft Gate Barn Cafe, Sportsman’s Arms, Pancake House (situated on Pateley Bridge high street), Olley’s Pizzeria, The Yorke Arms, Sypeland Outdoor Shop, Cocoa Joe’s, Grassfield Hall (location used for some of my photos) and so many more!
HiGuitarsUK
The shop is located just off the High Street in Pateley Bridge, along the walk-through which leads to the pay and display car park, between the picture framers/gallery and bakery.
Southlands Car Park - HG3 5JX